Accessibility at Chester Zoo

Chester Zoo is a firm family favourite of ours. As a disbaled visitor, it is always nice to see a company’s commitment to accessibility. This ensures that visitors with disabilities, along with their carers, can enjoy all that the zoo has to offer. From scooter hire to accessible facilities, here’s a comprehensive guide to making the most of your visit to Chester Zoo explaining their commitment to accessibility.

Accessibility at Chester Zoo

Chester Zoo is dedicated to providing an inclusive environment for all visitors. The zoo features accessible pathways throughout its 128-acre expanse, ensuring that wheelchair users and those with mobility aids can navigate with ease. For added convenience, the zoo offers free wheelchair and electric scooter hire, subject to a £25 refundable deposit. It’s essential to pre-book these mobility aids in advance, as same-day hire isn’t available.

Carer Admission

Recognizing the importance of support, Chester Zoo provides free entry for one accompanying carer when a visitor with disabilities purchases a full-price Adult, Student, or Child ticket. To to advantage of this generous offer, present appropriate supporting documentation, such as a Disability Allowance Letter, PIP letter, Access Pass, or relevant local council documentation, at the ticket sales windows upon arrival.

Accessible Facilities

The zoo ensures that facilities are accommodating for all guests. Accessible toilet facilities are strategically located across the zoo, with the Jubilee toilets offering a changing space equipped with a hoist, adjustable bed, and sink. For visitors who may find ramps challenging, a wheelchair lift is available at the Realm of the Red Ape house. While most areas are easily accessible, some bridges, like the Elephant Bridge and Wooden Bats Bridge, have steeper gradients. Assistance is available in these areas upon request.

Access to Animal Enclosures

Chester Zoo’s design facilitates close encounters with a diverse range of animals. Many habitats offer multiple viewing points, ensuring that all visitors, including those using wheelchairs or scooters, have unobstructed views. The Lazy River Boat Trip is a highlight, providing a unique perspective of the zoo’s island habitat. The boat accommodates wheelchairs, though electric scooters aren’t permitted on board. If needed, a manual wheelchair can be provided at the jetty for the duration of the trip.

Dining and Food Courts

When it’s time to refuel, the zoo offers a variety of dining options. All food courts and restaurants are designed with accessibility in mind, featuring step-free entrances and spacious seating arrangements. Whether you’re craving a quick snack or a hearty meal, you’ll find suitable venues throughout the zoo. The Oakfield, a contemporary British pub located at the heart of the zoo, provides a delightful dining experience with a menu catering to various dietary needs.

Quiet Times for a Relaxed Visit

For those seeking a more tranquil experience, visiting during off-peak hours can be beneficial. Weekdays, particularly outside school holidays, tend to be less crowded, offering a calmer environment. Additionally, arriving early when the zoo opens at 10 am can provide a quieter start to your day. Planning your visit during these times can enhance comfort, especially for individuals who may find large crowds overwhelming.

Events and Activities

Chester Zoo hosts a variety of events and activities throughout the year, enriching the visitor experience. From educational talks to interactive workshops, there’s always something engaging happening. The zoo also offers sensory bags to aid focus and relaxation for neurodivergent individuals, ensuring that activities are enjoyable for everyone. It’s advisable to check the zoo’s official website or contact guest services ahead of your visit to get the latest information on upcoming events and any specific accommodations available.

Ticket Prices

Ticket prices at Chester Zoo vary depending on the time of year and day of the week. As of the latest information, standard adult tickets range from £34.00 to £38.00, while child tickets (ages 3-15) range from £26.00 to £28.00. Toddlers (ages 1-2) have a nominal fee of £2.50, and infants under 12 months enjoy free entry. Students with valid ID can purchase tickets priced between £33.00 and £37.00. Purchasing tickets online can offer savings, and remember, carers accompanying visitors with disabilities receive free admission.

Planning Your Visit

To ensure a seamless experience, consider the following tips:

• Pre-book Mobility Aids: Reserve wheelchairs or electric scooters in advance to guarantee availability.
• Bring Necessary Documentation: Have relevant documents ready to take advantage of free carer admission.
• Check the Weather: While many exhibits are indoors, some are outdoors. Dressing appropriately enhances comfort.
• Review the Zoo Map: Familiarize yourself with the layout, highlighting accessible routes and facilities.

Chester Zoo’s dedication to accessibility ensures that all visitors, regardless of ability, can enjoy a memorable and enriching experience. By planning ahead and utilizing the available resources, you and your carer can look forward to a delightful day exploring the wonders of the animal kingdom.

Featured Image by Ushimaru Masaharu from Pixabay